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User Interface Help

In Keynote Scoreboard data is shown in a table, with the destinations (measured URLs and transactions) on one axis and the measurement agent locations on the other. By default, destinations are shown in columns and locations are shown in rows.

Important Note: The Keynote Scoreboard interface is typically customized to serve the needs of specific customers. If the Scoreboard interface you are using differs significantly from that shown in this help system, we suggest you contact your Scoreboard administrator or Keynote if you have usage questions.

Data Cells

Each data cell is represented by a colored box with a color-coded numeric value and an independently color-coded border.

The numeric value indicates the metric of focus and is colored green, yellow, or red to indicate that this actual value is below the warning threshold, above the warning threshold, or above the critical threshold, respectively. (Thresholds are set using the Admin > Thresholds page.)

The border of each data cell is colored green, yellow, or red to indicate that the "worst" underlying measurement value is

below the warning threshold (green)
above the warning threshold (yellow)
above the critical threshold (red)

Note that the border color does not reflect the current metric of focus, but rather the worst underlying value other than the metric of focus.

Mouse-over Display

When you move your mouse cursor over any data cell, whether or not it has the focus, underlying data detail is displayed in a pop-up table. The content that is displayed on mouse-over depends on the kind of measurement you are looking at.

Mouse-over display for a data cell containing a page measurement

The information displayed for a page measurement includes detailed component data for the metrics that make up the overall metric displayed in the data cell.

Mouse-over for a data cell containing a transaction measurement

The information displayed for a transaction measurement is an overall summary of performance and availability for the transaction.

Focus

The current focus can be changed by single clicking a data cell; the focused cell can, for example, be used in a trend graph, or can be drilled-down on to display the group of measurements represented by it. The data cell with the current focus is indicated by a black line around the cell.

Clicking again on the cell with the focus will drill into the measurements it is comprised of (in order to drill-in you must click once to select an item, then click again to drill-in – this is not a double click: you must await refresh between the clicks).

In addition to clicking a data cell, you can change focus by using the Focus Control bar at the top of the page.

The drop-down menus in the Focus drop-down list can be used to change the data displayed in the Scoreboard, or change the focus. These menus are described below:

Scoreboard: Can be used to switch between Scoreboards. Your service may include different views of data shown in more than one Scoreboard. You are usually able to view some other public index data as well as the Internet Health Report in addition to your purchased Scoreboard data.

From: Defines the location group/location of the currently focused data cell.

To: Defines the destination of the currently focused data item, also referred to as the target. A second drop-down is displayed for transaction targets, showing the specific transaction page target.

Metric: Defines the numeric value to be displayed in data elements.

Period: Defines the period used to create the average values displayed. Scoreboard is provided with several standard periods; note that you can also create your own custom time periods (see Time Periods).

Filter: Allows data only within specified filter periods to be displayed (for example, Business Hours). Filters are customized time periods that may be created by Scoreboard administrators or by Keynote.

Locations and Location Groups

In the example shown at the top of the page, three primary location groups (North America, AsiaPac and Europe) are shown as rows, followed by two Private Agents (DataCtr NY and DataCtr SF), and an aggregated total for all of the outside measurements called Internet.

Locations (rows) below the Internet row show the aggregated measurements for each of the ISPs.

Locations are frequently grouped together to display average values for more than one actual location. The grouping is usually in a hierarchy, with raw data from individual locations at the bottom, and high level groups at the top.

Example of a location hierarchy

The exact layout of the table will depend on the available measurements and the grouping of locations that has been applied. On the initial screen, the location groups typically represent either geographic location groups or private agents.

Drilling Down on Data

Scoreboard enables you to drill down below the currently displayed data cell to its underlying detail. As described in the section Focus above, clicking on the focused item will drill down into it.

Drilling down on a data cell will move through the location group hierarchy discussed below, showing the groups or individual agents at the next level down. If the measurement is a transaction, then the drilled-in view will also expand to display the transaction steps (pages).

If you drill down to data which does not include data from one or more groups (usually data from a single agent), a trend chart is displayed.

Trend Chart

Note: You can also display a trend chart for the data cell with focus by clicking the chart icon.

Moving your mouse over a data point in a trend chart will display data detail for that data point.

Mouse-over of data point for valid measurement

If the trend chart contains data points that report errors, you will see the errors indicated with special symbols.

Mouse-over of data point for error

Changing Views

You can change the layout and display format shown in Scoreboard using the View bar above the data table.

View Bar

The effect of each of the View options is described below:

Destination by Origin - This is default layout with destinations (URLs, transactions, etc.) displayed in columns and agent locations in columns.

Origin by Destination - Switches the rows and columns from the default to put destinations (URLs, transactions, etc.) in rows and agent locations in columns.

Metrics by Origin - Changes from displaying destinations (URLs, transactions, etc.) to the list of metrics across all destinations. For example, the average values (across all destinations) for total seconds, DNS , redirect, latency, first byte, availability etc. would be displayed in place of the list of destinations (see below).

Metrics by Origin View

Metrics by Destination - Changes from displaying locations (or location groups) to the list of metrics across all destinations. For example, the average values across all locations for total seconds, DNS, redirect, latency, first byte, availability etc. would be displayed in place of the list of locations.

Time by Origin - Changes from displaying destinations (URLs, transactions etc.) to a sequence of values within the current time period. For example, the average total time value across all destinations for the last hour, 2 hours ago, 3 hours ago etc. would be displayed in place of the list of destinations.

Time by Destination - Changes from displaying locations (or location groups) to a sequence of values within the current time period. For example, the average total time value across all locations for the last hour, 2 hours ago, 3 hours ago etc. would be displayed in place of the list of locations. Also displays a trend graph beneath the table.

Control Icons

Several controls are available that enable you to change your data view, navigate, or perform other common tasks.

Last revised: 09 September 2005