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Charts

When you drill down on a data cell in most Scoreboard views, you ultimately reach a trend chart. You can also configure custom charts that graph data across specified time periods.

Custom Trend Chart

Viewing Existing Charts

To view existing charts, click the Charts link at the bottom of the Scoreboard. The list of existing charts is displayed.

Charts page

Charts can also be viewed without logging in to Scoreboard by using the URL that is shown as Direct Link in the list of charts. This URL can be emailed to anyone you want to see the chart, or embedded in other HTML pages you create.

From the list of charts you can Display, Edit, or Delete any chart.

Creating a Custom Chart

To create a custom chart, click the Charts link at that bottom of the Scoreboard, then click the Create tab. The six sections of the Create Chart page are used to set up the contents of the chart.

1. Chart Options

Name: Enter a name for the chart.

Width and Height: Select from the available pixel size options for the chart.

Bucket: Select from the available bucket sizes for the chart data points.

Filter: Select from the available filters. Filters enable you to select recurring time patterns for the data in your charts. See Filters for more information about how to set up Filters.

Use Log Scale: Select this option to use a log scale for the Y axis. This is useful if there is a large range of values.

Use Auto Scale: Select this option to have Scoreboard automatically scale the chart. This will cause the Scoreboard chart to be scaled based on the minimum and maximum values found within the data .

Legend: Use this field to enter text that will be used as a legend (caption) for the chart.

Portal Mode: Select this option if you want your chart to be free of any descriptive text. This mode is provided to enable you to creat a plain graphic chart that you can include in a portal or other presentation.

2. Time Period

You can select the time period for the chart in any one of four ways:

Start Date/End Date: Select the start and end date and hour (on a 24 hour clock).

Pre-Defined Period: Select one of the predefined time periods. See Time Periods for more information about setting up custom time periods.

Relative by Hour: Select a relative time period in hours (of the last one to 23 hours).

Relative by Day: Select a relative time period in days (of the last one to 31, 60, 90, or 120 days).

3. Trend Line

You can add an unlimited number of data lines to the chart. For each line specify the following settings:

Name: A name for the line.

Target: The target to use for the line.

Page: For single page Web Site Perspective targets, no page choice is available. For transactions, select the transaction page for this line, or Overall to include the overall transaction data.

Metric: For Web Site Perspective targets, select either Overall or a specific page component metric. For transactions, if Overall was selected for the Page setting (above), the options are Total (total transaction time), Availability (overall availability percentage), or Count (number of datapoints). If a specific transaction page was selected for Page, then you can specify a specific page metric.

4. Constraints

You can limit the data displayed by any line in a chart to a subset of the agent locations.

Group/Value: You must first select how you want to specify agent locations (Name, Location, ISP, Region). The individual values shown in the Values drop down depend on the Group you select.

5. Add Line

After specifying the details for a data line, click the Add Line button to add the line to the chart. You can then set up any number of additional lines.

6. Save

When you have added all the lines you want in your chart, you can:

Preview Chart - View the chart with your current settings. If you need to make changes you can click Edit from the preview, or discard or save the chart.

Save Chart - Save the chart with current settings.

Cancel - Cancel the chart.

Last revised: 13 December 2004