The support needs of our customers may vary with volume, complexity and nature of their business, and may change over time. At Keynote, we offer three levels of support: Standard Support, Extended Support and Premium Support.
Included with subscription
All Keynote customers receive Keynote Standard Support at no additional cost. Live support analysts are available from 8:00 am to 5:00 pm in your local time zone.
$200 per month
For support outside of business hours, Keynote Extended Support provides 24x7x365 access to live support and defined service response times prioritized by severity level for incoming cases.
Starts at $375 per month
Keynote Premium Support offers deep technical knowledge on scripting, data triage and diagnostics, mobile device management, 24x7x365 access, and SLA response times for support incidents. More »
|Compare Support Offerings:||Standard||Extended||Premium|
|24x7 Support Central Web Portal|
|Live Phone Support|
|On-Demand Web Training|
|Live Web Training|
|Initial Response SLA|
|Premium Support Hotline|
|Email Case Creation|
|Premium Support Incidents|
|Proactive Script Management|
|Technical Account Review|
|Included Varies by Premium Support Subscription|